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446 The Human Experience by John Sills

The Marketing Book Podcast

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The Importance of Respect for Time

I think organizations have lost a bit of that respect. Your call is important to us, but we've got unexpected high-call volumes for three years now. But octopus energy, again, do this brilliantly. They know that holding on the phone is a waste of your time. And they want to show that they understand that by at least trying to personalize it.

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