Acquired cover image

Starbucks (with Howard Schultz)

Acquired

CHAPTER

Navigating Starbucks' Crisis of 2008

This chapter recounts Starbucks' tumultuous return to stability during the 2008 financial crisis, highlighting tough decisions like closing underperforming stores to restore viability. It explores the balance between maintaining customer loyalty and the challenges of rapid expansion, while emphasizing the importance of a people-centric approach. The discussion also reflects on technological advancements, including the impact of mobile ordering, which redefined the customer experience amidst the company's financial recovery.

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