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Book Lounge - Difficult Conversations with Kevin Gazzara

Book Insights Podcast

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How to Replace Conflict With a Learning Conversation

Kevin, I love to hear you talk about sort of the goal of hearing and understanding. So how do you sort of balance those where if you're the one that has the, like, difficult message to deliver, but also go in with the goal of Hearing and understanding? Kevin: You have to deliver the message in as an opportunity and not as a threat. And we found was, particularly if you can really get the people to listen, what they will recognize is that most people will provide interpretation rather than observation.

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