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2min chapter
Call centres: Are you talking to AI?
6 Minute English
The Stress of Call Centre Workers in the Age of AI
This chapter delves into the difficulties faced by call centre workers when managing frustrated customers. It highlights the impact of AI monitoring on their stress levels and the importance of human empathy in an increasingly automated job landscape.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode