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Recode Decode: Daniel Schreiber

Decoder with Nilay Patel

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Innovative Ethics in Insurance

This chapter explores an AI-driven insurance company's strategies for addressing global crises like COVID-19 and wildfires while maintaining social responsibility. It emphasizes the importance of trust and ethical standards in the insurance industry, highlighting the company's decision to limit coverage for firearms and address climate change. By aligning profitability with charitable initiatives, the chapter illustrates how businesses can cultivate deeper customer relationships and adapt to the demands of ethically conscious consumers.

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