#41 — DeepDive — Marketplaces — Lenny Rachitsky
Magic Minds
00:00
How Airbnb and Uber Manage Quality Over Time
Airbnb has an ambassador program where every new driver has to kind of be vetted by a driver. insta cart the way they manage quality is at one point they went to markets and bought one of everything and then took photos of that so they didn't have high quality product photos and product right but they did they nailed the the photo quality it's great good job and i imagine grub hub similarly they here's a quote they have the door dashThey have a whole team dedicated to merchant operations that helps restaurants understand what the experience of doing deliveries is, she says.
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