The Importance of Stability in Organizational Structures

Mark O'Mara: So we talked recently about the fact that, you know, like everyone, you had your challenges during the pandemic. And now you're at a point of stability, which probably feels pretty good. But it also puts you in a position where you need to be looking at organizational structures and quality of people there. He says he wanted to bring local feel back to the organization because we had to stretch during COVID. Aims are how do we personalize our connection with the technician and how do we Personalize Our connection with the local customer.