The Importance of Familiarity in Scams

When I was at the Federal Trade Commission right before I retired, I led an initiative that was dealing with those what they call tech support scams. People thought that they had some sort of virus on their computer and in fact, their computer would tell them that there was a virus. And it was often it looked like or appeared to come from Microsoft or Facebook. That's not true. So these people either sold you products and services that were worthless or they were able to remote into your computer and could get all sorts of information off of your computer including financial information.