Navigating Congressional Casework Challenges

This chapter explores the complexities of casework in congressional offices, noting the inconsistent demand and the types of issues, such as Veterans Affairs and Social Security, constituents frequently seek assistance with. It highlights the rising caseloads, recent crises affecting workloads, and the emotional toll on congressional staff while navigating a new impersonal system for agency interactions. The chapter also discusses efforts to enhance case management and the historical context of centralized support for casework in Congress.