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19min chapter
Redefining Compensation to Better Align CS Roles with Revenue Goals
Unchurned - The No. 1 podcast for Customer Success
Navigating the Future of Customer Success
This chapter examines the evolving dynamics between customer success and account management roles, particularly focusing on the increasing emphasis on revenue accountability. It highlights the critical importance of accurate data management in the face of technological advancements and discusses the complexities of compensation models tied to success outcomes. The speakers also explore the challenges of data integration and the necessity for cohesive systems to improve operational efficiency within organizations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode