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Navigating Decision-Making in Complex Organizations
This chapter explores the speaker's extensive background in decision-making within high-stakes environments, including their experiences in the oil, gas, and mining industries. It highlights the challenges of managing operational risks, the importance of understanding complex systems, and the shift towards a more holistic approach to performance beyond mere KPIs. The discussion emphasizes the necessity for organizations to refine their decision-making processes, enhance critical thinking, and foster a culture of informed governance to drive effective outcomes.