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How Consumers Will Buy | Retail Reborn Season 2

The Business of Fashion Podcast

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Is Every Product Needing an Engaged Experience?

Gaming and live streaming are part of a broader move toward what i call ambient retail. About 80 % of the things we purchase on a daily or weekly basis are entirely routine replenishment purchases made with little pleasure or forethought. It's this routine portion of our spending that brands and retailers are working to eliminate or automate completely. But does every product require an engaged, viscerale or emotionally charged experience? The answer is no.

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