"I don't want to come and just redesign the stores. I want to make an impact," says Tim Cook. "My job is to connect, you're just a connector, right? So, so I found it really fascinating that a billion people had these devices ... but when you went into an apple store, there was no relationship back to them." Apple's App Store app has like a 99% recognition rate for users around the world who know what they are.
In this episode, Angela Ahrendts and I discuss why human energy singlehandedly has the power to unite and transform companies and communities. The process of harnessing this power begins with building trust, which then unlocks intuition, and ultimately establishes belief in the mission and products of the organization. These steps can help create an organization built to last, where people can thrive and achieve their full potential.
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