156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay)
Doing Customer Experience Right with Stacy Sherman
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Simplifying Customer Experience
This chapter explores the intricacies businesses face in enhancing customer experience, stressing the need for simplified processes. Through case studies, including one from a leading e-commerce company, it illustrates how innovative thinking can alleviate customer anxieties. The discussion highlights the importance of direct user feedback in product design and the critical role of removing systemic complexities to foster satisfaction for both customers and employees.
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