John Smart: I started out on the trading floor in investment banking as a business technologist and that something that's been important to me right from day one is knowing as much about the business that you're working in as technology. So my career started in the early 90s. My first job was in working on a sonar system for a submarine. You could not have got more waterfall. And then this led to me leading ways of working across Barclays Bank. At the beginning, it was 120,000 people, 40 countries, learned a load of lessons and that led to the book.

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