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861: Helping Others Feel Heard, Valued, and Understood through Active Listening with Heather Younger

How to Be Awesome at Your Job

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How to Be Awesome at Your Job

The lack of feeling heard was a huge determining factor as it related to internal employees and external customers. Heather started off doing customer experience and listening to customers, but also with surveys. She says using that process for active listening is what in the end make people go, I've actually been heard.

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