2min chapter

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288: The Green Consumer Paradox

The CX Cast

CHAPTER

Is There a Role of Brands in Influencing the Consumer?

Brands should try to consumers recedes and reduce the frustration creates, he says. 'The whole point is that we all face what psychologists refer to cognitive dissonance' The research identified five different barriers in a consumer's decision-making process: economy barrier, convenience barrier, cost of producing greener product, over calm - triangle of inaction.

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