Revamping Client Relations in Financial Advisory

Daniel Friedman is the CEO of WMGNA, a hybrid advisory firm based out of Connecticut that oversees approximately $270 million in assets under management for 200 client households. What’s unique about Daniel is how his firm offers “in-house” tax return preparation as part of its one-stop-shop service, while outsourcing the actual preparation work to trusted CPAs paid from his firm’s revenue. This allows Daniel’s team to focus on delivering tax planning analyses and strategies, which are central to the firm’s value proposition for clients.

Listen in as Daniel discusses how his firm combines a subscription-based planning fee with an AUM charge on investments it manages and how it has implemented a money-back guarantee with very few clients taking them up on the offer. Daniel also explains how his firm embraces the concept of "Restylement" to help clients redefine their next life chapter, the key role of a “director of first impressions” in fostering client relationships, and how persistence and exceptional service have fueled his firm’s long-term growth and success.

For show notes and more visit: https://www.kitces.com/421