As service designers, we often face the challenge of sustaining momentum for change after the initial excitement of a project.
It's easy to get caught up in the research and ideation phase, but true success only comes from making a tangible impact on our customers. If you've ever struggled with getting your insights to stick, you're not alone.
Recently, Lisa Salamone hosted a session in our Circle alliance where members shared their experiences on sustaining momentum. We discussed practical tips on how to increase the chances that people follow through on your work.
By applying these tips and strategies, we can ensure service design doesn't become mere "corporate entertainment" and makes a real difference.
So I invited Lisa for a chat on the Show to share the key takeaways from that session with you.
One thing that stuck with me from this conversation was the importance of how you start a project. Going slow to go fast is crucial.
Enjoy the episode, and keep making a positive impact :)
- Marc
--- [ 1. GUIDE ] ---
00:00 Welcome
03:00 Who is Lisa
04:15 What's in store
05:30 How do you recognize this
08:00 What can you gain
09:15 The challenge
12:30 How did we get here
14:30 Is it our job
17:00 Setting up for success
19:45 Understanding the problem space
23:00 What is the Circle
25:00 Finding advocates
32:15 The beginners mind
34:30 Reusing existing knowledge
37:30 Lesson learned
40:30 Closing thoughts
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
Join our private community for in-house service design professionals.
https://www.servicedesignshow.com/circle
