4min chapter

The Knowledge Project with Shane Parrish cover image

#57 Sheila Heen: Decoding Difficult Conversations

The Knowledge Project with Shane Parrish

CHAPTER

I Love You and You're Driving Me Crazy. I Hate You Right Now?

Roxanne Jones: Sometimes it takes a little bit of work on my part to think i am really pist. So you hurt me, and i don't feel toly comfortable saying like, you hurt me a but it's very clear to me i should not have been hurt and you should not have hurt me. She says sometimes putting more feelings into the conversation lowers the stakes. Jones: One of the choices i can make is to listen beyond the accusations or the blame,. And just respond to the feelings as if that's what you told me.

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