The Importance of Clear Language Guidelines

I think we can agree that we've both had difficulties with instructions not being clear enough do you think they ought to be a campaign or something to make them clearer see there already is and there's this thing called the crystal mark it's a standard for written communication. It's really hard to set these sort of clear language guidelines because language maps to concepts and if you don't understand the underlying concept then the language will never make sense. The government digital service do who may call it the government websites I think they have a list of all words that are expected to be known by an eight-year-old and they try and design everything to only use words from that list.