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4min chapter
A Soaring Transformation
The CX Leader Podcast | A resource for customer experience leaders
Intro
This chapter highlights the critical need for change in customer experience leadership, particularly within the context of a recent digital transformation focused on customer-centricity. It delves into the complexities of the business aviation industry, tackling the challenges of delivering exceptional training experiences tailored to the high expectations of pilots as customers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode