The Conflicts Between an Ops Team and a Product Management Team

I think the anecdotal example of just like the owner operator coming in to like your Slack channel and being like, where the F is everything and like freaking out that I think everyone can relate to. But I worked with a team once who did a lot of launches and they would, they had a course on a coaching program and they would do these launches. So it was a frequent project that they did and the projects were somewhat of a shit show. It's kind of how they operated. And so when I came in to work with them, they had explained to me that their tracking system and their kind of SOPs for how to set things up just basically didn't exist. They really