Cognigy's approach to LLMs in CAI platforms with CEO, Philipp Heltewig and Hardy Myers
VUX World
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Is There a Way to Leverage the Agent Assist Model?
I see a couple of different two different angles on the issue. But yeah, I think both are applicable and will be even more readily leverageable by virtue of a large language models. There's something we already have in the platform we've had for years right where we call it one shot hand over. It's probably not a good name anymore. We came up with it before it was a thing we call it One Shot Hand Over. And then the agent will read, okay, the user put in I'm from El Paso, Texas, and then you are okay, there's a code 7936. Or they can ask something back to the user, of course, and keep on with
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