Scalable Service Success for Smart Care

We start with the customer need assessment and each customer is a little different. So if I take the McDonald's example again, we will build a SLA or service level agreement with the end customer based on their pieces of equipment that they want to see repaired within not only response time, but also how long it takes to actually fix the piece of equipment. And we build that into our process and then put that into our system, right?Yeah. What we try to do from a scalability standpoint, and we partner with IFS back in 2019, we're doing was we wanted a system that we could as much as we could take our process and system that ties it so that we could