Navigating Early Customer Success with Insurance Companies

Wardah was a PhD graduate working at a biomedical imaging startup. But all it took was two different dentists giving her two totally different diagnoses for her to quit her full-time job.

She was unemployed with no idea what to build.

All she knew was that something was broken—and she had to fix it. Her startup Overjet is now the #1 dental AI platform, valued at $550M.

Why you should listen:
- Why founder obsession is a key trait
- Why learning speed is the main KPI early on
- Why staying close to customers is how you build the right product.
- How to get customers to share data with you and let you spend time in their office, watching how they work.

Keywords
dental AI, startup journey, funding challenges, product-market fit, impact on dental industry, speed in startups, biases in fundraising


Timestamps:
(00:00:00) Intro
(00:00:52) The Start of Overjet
(00:05:05) Obsession Increases your Chances
(00:08:15)A Bad Dentist Appointment
(00:11:35) Surpassing Dentist's Analysis Using AI
(00:15:52) Finding a Co-Founder and Fundraising
(00:24:22)Finding True Product Market Fit
(00:27:33) One Piece of Advice

Send me a message to let me know what you think!