The chapter narrates a series of frustrating experiences with a refrigerator purchase, from canceling an order and dealing with a delivery mix-up to struggling with poor customer service for pick-up. The speaker navigates complications, delays, and miscommunications while learning to let go of control and find resolution in handling the situation.
I’ve been promising I’d tell you this story for several weeks now…and I won’t hold you in suspense any longer. Here’s the story of my refrigerator, and a much bigger story about dealing with circumstances completely out of your control.
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