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6min chapter
Jay Nathan’s Take on CS
Gain Grow Retain
Introduction
Jay Neetan is the co-founder of Grain Grow Retained, a community for customer success leaders. He and his partner Jeff started GGR during the 2020 SaaS global pandemic. They wanted to help customers find a way to implement their own customer success strategy. Jay: "Give it away because the hard work actually is in implementing those ideas"
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