The problem is, of course, the scale of all the conversations happening on line. And so you like, well, that it's not a scaleable solution. But i'm remembering something that the huffpo did a long time ago. It was a way of taking the norms of a small group of people and sort of very quickly and transparently scaling it to a much bigger community. I think key finding from our research as consistently been, people respond well when they see people like them elevated into both messengers and people of authority. The we do know a lot about how to moderate conflict scenarios based upon wer work in any numbc, columbia and other kinds of settings

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