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430 Marketing Metrics by Christina Inge

The Marketing Book Podcast

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How to Use Customer Data Effectively

In order to use data effectively, we need to have empathy for our customers. Empathy is the secret sauce that makes data useful. The more you get bogged down in those itty bitty details, those are not your job. And what you need to be looking at is the big pictures. How are we getting customers, what channels, what messaging, what targeting is bringing the customers in the door and then how are we retaining them.

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