2min chapter

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The Future of Communities and Knowledge Management with Rachel Happe

APQC Podcasts

CHAPTER

Community Management

If KM becomes more diffused and infused across the business, what then happens to KM? Do you see us still having dedicated KM teams that kind of serve the organization in a world where people are applying this at the more individual and team level on their own? "I've always said about community management, it's like teaching. All good leaders do it"

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