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We Talked To A VP At Microsoft - WAN Show December 23, 2022

The WAN Show

Is There an Official Help Desk System for Disaster Recovery?

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There's no official ticketing system. You would first go to logistics with Dan being your main point of contact for that sort of thing. We actually have some documentation for catastrophic failures that Luke and Jacob have been working together on. It's mostly a like everything around you is on fire and everyone's panicking, so I don't actually have to think about it. So I can put my mental power elsewhere and just follow these steps and get everything back online as soon as possible.

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