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Navigating the IT Journey in Law Firms
This chapter traces the evolution of IT services from personal projects in the 1990s to the emergence of managed service providers (MSPs), particularly for small law firms. It discusses the advantages of MSPs over traditional break-fix models, focusing on proactive support, data security, and the necessity of in-house oversight. The chapter also highlights the importance of trust in selecting a service provider and understanding critical IT metrics like Recovery Point Objective (RPO) and Recovery Time Objective (RTO).