2026 AI and Microsoft priorities

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for the first update of 2026.

Many thanks to Landis for their continued support.

Deck

• Microsoft 365 AI Workplace - 2026 Focus Areas​
• Microsoft’s continued AI Focus in 2026​
• 7 New Microsoft Copilot Roadmap Features​
• 26M Teams Phone Users​
• 8 Microsoft Teams New Features and Updates​
• 7 New Teams Rooms and Devices​
• Events

Useful Links:

Briefings

• AI Voice Agents with Azure Communication Services - Sean Keegan, Developer Evangelist for Azure Communication Services at Microsoft​
• Microsoft 365 Copilot Agents, Features and Control - Deep Dive with Rolf Tröndle - Rolf Tröndle walks through what’s new with Microsoft 365 Copilot.​
• Contact Center Options for Microsoft Teams - Native vs Connect vs Extend vs Unify - Alistair Pidd, Professional Services Director, at Pure IP discusses contact center strategies for Microsoft Teams​

Teams Insider Podcasts

• Scaling Microsoft Copilot Adoption 22,000 Diverse Users at Centrica with Bill Compton, Head of Digital Adoption at Centrica​
• Copilot and Agent Adoption in the Big Four Professional Services Firms with Mo Khalifa, Workforce AI Specialist at Microsoft​
• From PBX to Microsoft Teams and Voca Contact Centre at the Chartered Institute of Housing with Richard Sewell, IT Manager​
• Working from Sea: Virgin Voyages Transforms Remote Work with Nirmal Saverimuttu, CEO, at Virgin Voyages, and Michael Levy, CEO, at Numonix​
• What Cisco Rooms bring to Microsoft Teams Rooms with Tom Richards, Senior Director, Strategy and Planning at Cisco​