How to make every job a good job (w/ Zeynep Ton)
How to Be a Better Human
00:00
Empowering Frontline Workers
This chapter explores the critical role of frontline workers in organizations and the importance of empowering them to enhance both work environments and customer experiences. It highlights the disconnect between upper management and employees, emphasizing the need for meaningful relationships and supportive job design. The discussion also addresses the impact of consumer choices on worker well-being and advocates for recognizing the humanity of workers beyond their job titles.
Transcript
Play full episode
