The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Gainsight PX founder Mickey Alon on using your product as a vehicle for growth

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Strategic Advice for Product Growth

I think it's like when you start a PLG first, you want to put a specific owner. It tends to be coming from the product leadership roles because they need to understand the product deeply. So strategically putting an owner getting the buying from the executive is really critical and starting where it really maximizes the outcome. Starting with adoption and retention might cause any point you improve in your growth revenue retention or net revenue retention is going to worth a lot of the business.

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