The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 630: Sales-led vs. Product-led? Today’s Startups Need Both with Jason Eubanks, CRO at Harness

The Official SaaStr Podcast: SaaS | Founders | Investors

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Build Champions and Advocates Through the Sales Methodology

Sellers are taught to recognize and manage the interactions differently when engaged in a managed POV versus assisted trial or in a follow up after the fact engagement. That effort typically happens through the sales journey together. If a prospect becomes a customer and converts entirely through self service. You still want to build an advocate and champion after the fact, and want to always be helpful for them.

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