
Encore: Southwest vs American Airlines | The Cult of Herb | 5
Business Wars
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Navigating Competition: Acquisition and Culture at Southwest Airlines
This chapter explores Southwest Airlines' strategic actions in the competitive 1980s, particularly Herb Kelleher's acquisition of Muse Air. It emphasizes Kelleher's charismatic leadership and the cultural strengths that differentiated Southwest, setting the stage for future rivalries in the airline industry.
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