112: Alexander Group’s secret weapon: the client impact analysis | with Matt Bartels, Quang Do
Conquer Local Podcast
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Are There Any Ways to Improve Your Customer Relationships?
The customer doesn't understand what they're getting. There's a poor understanding or misalignment between what you're saying and what the customer is hearing. Don't be over reliant on specialists. Do a true impact analysis for for that that the front line cellar.
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Transcript
