The secrets of a great apology
Worklife with Adam Grant
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The Art of Apology: Building Trust and Accountability
This chapter examines the complexities behind effective apologies and their critical role in fostering reconciliation and trust, especially in professional environments. It introduces a framework known as the five R's—regret, rationale, responsibility, repentance, and repair—emphasizing the need for sincerity and personal ownership in apology delivery. By illustrating the psychological challenges and consequences of insincere apologies, the chapter reinforces the importance of genuine accountability in leadership and relationship dynamics.
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