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People Skills Aren’t Soft, They’re the Hardest, Yet Most Profitable Skills to Develop (with Executive Coach Kathie Lumbard)

Everyday Oral Surgery

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Building Trust in Healthcare

This chapter highlights the critical role of soft skills in healthcare, emphasizing their equivalence to hard skills due to their impact on team dynamics and patient interactions. It explores the relationship between fear, trust, and communication, advocating for an environment that fosters curiosity and collaboration to enhance both staff and patient experiences.

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