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14min chapter
#211: John Peyton, CEO of Dine Brands (Applebee’s, IHOP) – Stay agile in a changing world
How Leaders Lead with David Novak
Engaging Leadership in Hospitality
This chapter explores a dedicated server's grassroots marketing initiative at IHOP, emphasizing the value of customer loyalty and personal connections. The speaker shares insights on leadership, community engagement, and the importance of empathy and agility in adapting to changing workforce dynamics. Additionally, it highlights personal anecdotes and the significance of creating new memories within legacy brands.
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