Lenny's Podcast: Product | Growth | Career cover image

Humanizing product development | Adriel Frederick (Reddit, Lyft, Facebook)

Lenny's Podcast: Product | Growth | Career

CHAPTER

The Importance of Onboarding in Customer Retention

This chapter explores how effective onboarding is essential for customer retention, noting that a poor experience can lead to users switching companies. It highlights the necessity of guiding new users to their 'aha moment' quickly, featuring examples of successful companies that excel in seamless data onboarding.

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