798: How to Have Difficult Conversations about Race with Kwame Christian
How to Be Awesome at Your Job
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How to Validate Emotions in Conversations
In difficult conversations, we're probably going to be emotional too. And it's important to understand that at this point when somebody's emoting in some kind of way, this is not the time for us to try to force our beliefs on them. So i'm going to label that emotion, and it's going to help them to calm down. They'll decompress, they'll share. In these conversations, sometimes we have to make a strategic choice between being right and being persuasive.
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