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S2 E11: The Death of Hypergrowth, VC in DTC, and Holistic Retention

Down To Chat

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Sass vs Growth?

The biggest difference that I see on the retention side is that they are much more proactive and maybe it's because the the bill is much higher but they're much more proactive on the sass side. With the CX with the retention on D2C side it's just like hey we haven't seen you in a minute 15% by our shit right? That's the main difference yeah. The last thing just because we promised this, I do this thing where I promised the topics at the top just so when we run at a time we're like, okay, we still have to get to that last topic. So we don't feel like we're we're shipping people off but we

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