Ep 18. Innovation in action : how DBS earned the title of the world’s best digital bank
Money Majlis
00:00
AI Integration in Banking: Transforming Operations and Culture
This chapter explores the journey of AI integration in banking, focusing on early experiments with IBM Watson and collaborations that led to predictive and generative AI advancements. It emphasizes AI's impact on customer engagement and operational efficiency while advocating for an entrepreneurial mindset in a traditionally conservative industry. Additionally, the chapter highlights the importance of diversity in fostering innovation and enhancing organizational outcomes.
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