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#95: From Startup to Grown-Up: Bob Young, co-founder of Red Hat - The origin of Open Source; the key to life and startup success, and how failure can fuel you.

From Start-Up to Grown-Up

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Understanding Customer Loyalty Through Needs vs. Wants

This chapter explores the significance of recognizing customer needs over wants, illustrating how genuine loyalty is cultivated through addressing fundamental requirements. Using a parenting analogy, it emphasizes the value of making tough choices for lasting benefits and concludes with a call for listener support.

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