EP 205 - Abbas Haider Ali (Github) Building a Scalable Customer Success Program
CHURN FM
00:00
The Relationship Between Sales and Customer Success
The interlock between sales and customer success is a continuous thing in every company. The organizations that do it best have really good sales methodology to start because they're consistent about how they want to sell to a customer. And ideally, it's in the form of not narrative, the narrative is important, but also some element of structured data. So if you think about for any given product, I gave you like a blank sheet of paper, could you write down the set of use cases that and problems that product solves? It's hard work to do, but important to actually do that.
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