The Importance of Realistic Optimism

I really like the naming of agency being something that the team is currently struggling with. If we think about we're holding on to a plan loosely, we do have agency in that model. It's just that we might not know clearly. We might not be able to define agency to the end degree as we've had to or we've been able to in the past. You can't do that unless you go through it as well. I remember somebody very wise once told me there's a very thin line between optimism and denial.