#443: Healthy Clients: Designing Client Experience, with Nkoyo-Ene Effiong
Lawyerist Podcast
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The Importance of a Process-Oriented Process
"I think that this is where we lose a lot of our clients is we haven't put pen to paper about what the process is," she says. "You can automate status updates that are personalized and you can have ticklers that remind you when someone's birthday is or when they first opened a matter" But if you don't think about what it is that the process is, 'you don't have something to automate and amplify'
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